[rt-users] (newbie): Adding more Status options

[Rimbert Rivera]

We've been using RT for over 6 months and now we would like to customize
it to our needs.  I am a newbie as far as customizing RT and only know
very basic Linux so I'm hoping this question would be a good place to
start.

How do I add more options in the Status field of a ticket?  I can see it
is stored in the Tickets database, but I can't find where RT gets the
options to display in the drop-down box.

We're running RT 3.0.6 on RedHat 9.0 with Perl 5.8.0, MySQL 4.0.16 and
SendMail 8.12.8

- Rim

Rimbert Rivera
Sr. Network Engineer
COMTEX News Network
rrivera at comtex.com
(703) 820-2000
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