[rt-users] Mailgate Help with Windows Version 3.0.12

David Hoffman david at hoffmans.us
Wed Sep 22 15:29:12 EDT 2004


MessageThank you Michael, I just tried that and still get the same result.
  ----- Original Message ----- 
  From: Michael H. Brown 
  To: David Hoffman ; RT Users Mailing List 
  Sent: Wednesday, September 22, 2004 14:24
  Subject: RE: [rt-users] Mailgate Help with Windows Version 3.0.12


  I believe you need to do one poll for each email address in your conf file so instead of:

  poll mail.domain.com proto pop3:
  username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond"
  username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue General --action correspond"

  you should have :
  #email1
  poll mail.domain.com proto pop3:
  username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond"
  #email2
  poll mail.domain.com proto pop3
  username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue General --action correspond"



  Thanks, 
       mhb 

  Michael H. Brown 
  Network Administrator 
  Senex Services Corp. 
  317.613.3000 ext. 217 
  brownmh at senexco.com 
  http://www.senexco.com 

    -----Original Message-----
    From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David Hoffman
    Sent: Wednesday, September 22, 2004 2:20 PM
    To: RT Users Mailing List
    Subject: [rt-users] Mailgate Help with Windows Version 3.0.12


    I have done a clean installation of rt-3.0.12.exe.... The only difference is after the fact, I have changed the port for the RT web interface to 8080.

    Here are the contents of my rt-mailgate.conf file:

    poll mail.domain.com proto pop3:
    username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond"
    username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue General --action correspond"

    When I execute rt-mailgate.bat, I see the following error message and no ticket is created. 

    fetchmail: starting fetchmail 6.2.5 daemon
    1 message for xxx at mail.domain.com (1359 octets).
    reading message xxx at mail.domain.com:1 of 1 (1359 octets) fetchmail: MDA returned nonzero status 127 not flushed
    fetchmail: sleeping at Wed Sep 22 14:16:36 2004

    I was able to capture the actual email from my filesystem and store it in a txt file called test.txt in C:\
    When I execute the following command manually, it creates a ticket as it should.

    C:\Program Files\OurInternet\Request Tracker\rt\bin>type \test.txt | perl rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond

    Has anyone successfully been able to activate this function?





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