[rt-users] Mailgate Help with Windows Version 3.0.12

[Michael H. Brown]

I believe you need to do one poll for each email address in your conf
file so instead of:
 
poll mail.domain.com proto pop3:
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond"
 
you should have :
#email1
poll mail.domain.com proto pop3:
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"
#email2
poll mail.domain.com proto pop3
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond"
 
 
 

Thanks, 
     mhb 

Michael H. Brown 
Network Administrator 
Senex Services Corp. 
317.613.3000 ext. 217 
brownmh at senexco.com 
http://www.senexco.com <http://www.senexco.com/>  

	-----Original Message-----
	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
Hoffman
	Sent: Wednesday, September 22, 2004 2:20 PM
	To: RT Users Mailing List
	Subject: [rt-users] Mailgate Help with Windows Version 3.0.12
	
	
	I have done a clean installation of rt-3.0.12.exe.... The only
difference is after the fact, I have changed the port for the RT web
interface to 8080.
	
	Here are the contents of my rt-mailgate.conf file:
	
	poll mail.domain.com proto pop3:
	username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"
	username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond"
	
	When I execute rt-mailgate.bat, I see the following error
message and no ticket is created. 
	
	fetchmail: starting fetchmail 6.2.5 daemon
	1 message for xxx at mail.domain.com (1359 octets).
	reading message xxx at mail.domain.com:1 of 1 (1359 octets)
fetchmail: MDA returned nonzero status 127 not flushed
	fetchmail: sleeping at Wed Sep 22 14:16:36 2004
	
	I was able to capture the actual email from my filesystem and
store it in a txt file called test.txt in C:\
	When I execute the following command manually, it creates a
ticket as it should.
	 
	C:\Program Files\OurInternet\Request Tracker\rt\bin>type
\test.txt | perl rt-mailgate.in --url http://rt.domain.com:8080/ --queue
aQueue --action correspond
	 
	Has anyone successfully been able to activate this function?
	 
	 
	 


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