[rt-users] deleting ticket from the RT3 database

[Ruslan U. Zakirov]

Ernest Byaruhanga wrote:
>>>>http://search.cpan.org/dist/RTx-Shredder
>>>>
>>>
>>>i've installed the module RTx::Shredder - but am wondering what next -
>>>how do i use it for cleaning up rt db?
>>>
>>>is there some documentation? (i havent found any).
>>
>>Yeah. It's a little bit crapy, yet.
>>I've updated it locally, but don't release new version yet.
>>Use '/opt/rt3/local/sbin/rtx-shredder' script.
> 
> 
> when i use that script, below is the output i get:
> 
> [root at emu log]# /usr/local/rt3/local/sbin/rtx-shredder 2004-09-23
> Tickets list is empty.
> [root at emu log]#
> 
> when i log in back to RT and search for ticket numbers i deleted, i still 
> see the tickets (though marked as deleted of course). please advise what i 
> am missing - and thanks for the help so far!
patch is in 'patches' dir.

> 
> 
>>Also don't forget about patch.
> 
> 
> please advise which patch this is.. (I can see in the documentation about 
> a patch to enable RT to search for deleted tickets, but my RT can search 
> for deleted tickets).
No, it shouldn't. API doesn't allow to do it well because of this you 
see 'Tickets list is empty' message.

> 
> regards,
> 
> ernest.