[rt-users] deleting ticket from the RT3 database

[Ernest Byaruhanga]

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On Thu, 23 Sep 2004, Ruslan U. Zakirov wrote:
> > > > > http://search.cpan.org/dist/RTx-Shredder
> > > > 
> > > > i've installed the module RTx::Shredder - but am wondering what
> > > > next - how do i use it for cleaning up rt db?
> > > > 
> > > > is there some documentation? (i havent found any).
> > > 
> > > Yeah. It's a little bit crapy, yet.
> > > I've updated it locally, but don't release new version yet.
> > > Use '/opt/rt3/local/sbin/rtx-shredder' script.
> > 
> > when i use that script, below is the output i get:
> > 
> > [root at emu log]# /usr/local/rt3/local/sbin/rtx-shredder 2004-09-23
> > Tickets list is empty.
> > [root at emu log]#
> > 
> > when i log in back to RT and search for ticket numbers i deleted, i
> > still see the tickets (though marked as deleted of course). please
> > advise what i am missing - and thanks for the help so far!
>
> patch is in 'patches' dir.

thanks, i am however getting a timeout error while trying to access:

http://search.cpan.org/src/RUZ/RTx-Shredder-0.01/patches/

is there another site i can find this patch? i will keep trying though, 
may be its temporary?

thanks,

ernest.

> > > Also don't forget about patch.
> > 
> > please advise which patch this is.. (I can see in the documentation
> > about a patch to enable RT to search for deleted tickets, but my RT
> > can search for deleted tickets).
>
> No, it shouldn't. API doesn't allow to do it well because of this you
> see 'Tickets list is empty' message.
> 
> > 
> > regards,
> > 
> > ernest.
> 

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