[rt-users] deleting ticket from the RT3 database

[Ruslan U. Zakirov]

Ernest Byaruhanga wrote:
>>patch is in 'patches' dir.
> 
> 
> thanks, i am however getting a timeout error while trying to access:
> 
> http://search.cpan.org/src/RUZ/RTx-Shredder-0.01/patches/
Get tarball.
tar -xzvf RTx-Shredder-0.01.tar.gz
cd RTx-Shredder-0.01
ls patches

If you installed via CPAN shell then you have tarball allready in 
~/.cpan/sources/authors/id/R/RU/RUZ/

I'll release new version with updated docs today.

> 
> is there another site i can find this patch? i will keep trying though, 
> may be its temporary?
> 
> thanks,
> 
> ernest.
> 
> 
>>>>Also don't forget about patch.
>>>
>>>please advise which patch this is.. (I can see in the documentation
>>>about a patch to enable RT to search for deleted tickets, but my RT
>>>can search for deleted tickets).
>>
>>No, it shouldn't. API doesn't allow to do it well because of this you
>>see 'Tickets list is empty' message.
>>
>>
>>>regards,
>>>
>>>ernest.
>>
> 
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