[rt-users] Thanks everyone

[Ray Walters]

   I just wanted to thank everyone for how much work has been put into 
RT.  Jesse Vincent, of course, and the whole BestPractical team for 
creating it and releasing it open source, but two people have posted 
improvements and patches that have proved especially useful to me.  Even 
when I don't have any problems, these two will post patches that enhance 
my experience in some way, or just expand my understanding of the 
internals of RT.  Ruslan U. Zakirov has posted patch after patch, and 
even if I didn't need the functionality, I would frequently look at the 
patch and it would spark an idea about how I could improve the user 
experience or extract reporting data in a more elegant fashion.  And I 
wanted to thank Vivek Khera for the research into RT's indexes.  I 
didn't experience the same degree of acceleration as some reported, but 
I have noticed a marked improvement.  So, that was all.  No problems to 
report, RT is running like a champ, and it has become an amazingly 
useful tool in the daily I.T. operations.  Thanks again everybody!

Ray