[rt-users] RT returns two autoreplies but with diffren message-ID

[Ruslan U. Zakirov]

Hello.

You have one autoreply scrip global and other for specific queues. You 
should disable/delete global one if don't want autoreply for all queues.

				Best regards. Ruslan.

Nils-Erik Svangård wrote:
> Dimitry Faynerman wrote:
> 
>> Maybe you have two autoreply scrips?
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com 
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
>> Nils-Erik Svang蚌d
>> Sent: Wednesday, September 29, 2004 2:44 PM
>> To: RT
>> Subject: [rt-users] RT returns two autoreplies but with diffren 
>> message-ID
>>
>> I lost, I dont know what the problem is.
>> When someone send a mail to RT, RT creates one ticket and returns two 
>> autoreplies with diffrent message-ids.
>> RT3.2.1.
>> Does anyone have any idea whats the problem?
>> /nisse
>>
>>  
>>
> mysql> select id,Queue,Template,ScripAction,Description from Scrips;
> +----+-------+----------+-------------+------------------------------------------------------------------------------------------------------+ 
> 
> | id | Queue | Template | ScripAction | 
> Description                                                                                          
> |
> +----+-------+----------+-------------+------------------------------------------------------------------------------------------------------+ 
> 
> |  1 |     0 |        1 |          17 | 
> NULL                                                                                                 
> |
> |  2 |     0 |        3 |           4 | 
> NULL                                                                                                 
> |
> |  3 |     0 |        2 |           1 | 
> NULL                                                                                                 
> |
> |  6 |     0 |        5 |          10 | 
> NULL                                                                                                 
> |
> |  7 |     0 |        5 |          14 | 
> NULL                                                                                                 
> |
> |  9 |     0 |        5 |          13 | 
> NULL                                                                                                 
> |
> | 11 |     2 |        9 |           4 | When an approval ticket is 
> created, notify the Owner and AdminCc of the item awaiting their approval |
> | 12 |     2 |       12 |          15 | If an approval is rejected, 
> reject the original and delete pending approvals                         |
> | 13 |     2 |       10 |          15 | When a ticket has been approved 
> by any approver, add correspondence to the original ticket           |
> | 14 |     2 |       11 |          15 | When a ticket has been approved 
> by all approvers, add correspondence to the original ticket          |
> | 17 |     0 |        5 |          10 | Imported from RT 
> 2.0                                                                                 
> |
> | 18 |     3 |        3 |           4 | Imported from RT 
> 2.0                                                                                 
> |
> | 19 |     5 |        3 |           4 | Imported from RT 
> 2.0                                                                                 
> |
> | 20 |    10 |        2 |           1 | Imported from RT 
> 2.0                                                                                 
> |
> | 21 |    14 |        2 |           1 | Imported from RT 
> 2.0                                                                                 
> |
> | 22 |    18 |        3 |           4 | Imported from RT 
> 2.0                                                                                 
> |
> | 23 |    20 |        3 |           4 | Imported from RT 
> 2.0                                                                                 
> |
> | 24 |    21 |        3 |           4 | Imported from RT 
> 2.0                                                                                 
> |
> | 25 |    23 |        3 |           4 | Imported from RT 
> 2.0                                                                                 
> |
> | 26 |    24 |        3 |           4 | Imported from RT 
> 2.0                                                                                 
> |
> +----+-------+----------+-------------+------------------------------------------------------------------------------------------------------+ 
> 
> 20 rows in set (0.00 sec)
> mysql> select id,Name,Queue,Type from Templates;
> +----+----------------------+-------+------+
> | id | Name                 | Queue | Type |
> +----+----------------------+-------+------+
> |  1 | Blank                |     0 | NULL |
> |  2 | Autoreply            |     0 | NULL |
> |  3 | Transaction          |     0 | NULL |
> |  4 | Admin Correspondence |     0 | NULL |
> |  5 | Correspondence       |     0 | NULL |
> |  6 | Admin Comment        |     0 | NULL |
> |  7 | Status Change        |     0 | NULL |
> |  8 | Resolved             |     0 | NULL |
> |  9 | New Pending Approval |     2 | NULL |
> | 10 | Approval Passed      |     2 | NULL |
> | 11 | All Approvals Passed |     2 | NULL |
> | 12 | Approval Rejected    |     2 | NULL |
> +----+----------------------+-------+------+
> 12 rows in set (0.01 sec)
> 
> 
> This is how scrips and templates look like, I dont think I have two 
> Autoreply scrips. None of theese scrips and templates appear when I try 
> to edit them in RT.
> /nisse
> 
>