[rt-users] Different autoreply if the ticket is created via email

[Andrew Xenides]

I had to get RT to send out a different autoreply when a ticket was created
in a specific group. basically i took the global autoreply scrip out,
created a new scrip for that group, then put the standard scrip in each
other group.
 
easiest way to do it i think would be set it up so all email tickets go in a
different group, then you can have a specific reply for that group.
 

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mai Le
Sent: Wednesday, 6 April 2005 10:53 AM
To: rt-users
Subject: [rt-users] Different autoreply if the ticket is created via email


Hi All,
 
How do I tell RT to send out a different autoreply if it detects that the
ticket was created via email ?  I'm running RT 3.4.1.  I probably would need
to delete the global autoreply scrip but I need some pointers on how to set
custom conditions on the 2 autoreply scrips (1 for web creation and 1 for
the email creation).
 
Any help would be greatly appreciated.
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