[rt-users] Different autoreply if the ticket is created via email

[Meo, Anthony]

Check out Anytransactionsource on the wiki.bestpractical.com ->
contributions.  Look in the conditions area.

 

OnCreate external detects email ticket create and OnCreate Internal is a
web create.  It also adds the same for Correspond

 

 

Anthony Meo
Partner Integration Engineer



________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mai Le
Sent: Tuesday, April 05, 2005 9:23 PM
To: rt-users
Subject: [rt-users] Different autoreply if the ticket is created via
email

 

Hi All,

 

How do I tell RT to send out a different autoreply if it detects that
the ticket was created via email ?  I'm running RT 3.4.1.  I probably
would need to delete the global autoreply scrip but I need some pointers
on how to set custom conditions on the 2 autoreply scrips (1 for web
creation and 1 for the email creation).

 

Any help would be greatly appreciated.

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