[rt-users]

[Roland, Ryan M]

We have a question of how to handle long term tickets.  For example, say we receive a user creation request as soon as the person accepts the position.  However, they don't actually start work for 3 months.  What we would like is to be able to get the ticket off our current work plate (via 'stalled' or 'deferred' or something) but then have its status changed back to 'open' on a certain date (say a day or two before the person starts work).  We've messed with 'Starts' and 'Due Date' but in our tests, neither seem to trigger automatically the way we want.

Is there something we're overlooking that does NOT involve setting up rtcrontool?

Thanks,



Ryan Roland

Network and Security Administrator
Information Technology
Division of Recreational Sports
Indiana University

SRSC 115H
1601 Law Lane
Bloomingtin, IN 47405

812.855.9617
rmroland at indiana.edu