[rt-users] Ticket metadata: Display closed - when opening / showing a ticket ...

[Manfred Koroschetz (mkoroschetz@tekvoice.com)]

We would like to show the "ticket metadata" as a closed bar, when agents enter to see details on a ticket. We recognize that the information available as metadata is very useful and important, but at first the agents want to get a good look at the history, and screen real-estate is always at a premium. 

>From what I have seen that should be easy to tweak with an overlay but I'd rather ask for advice first, before messing something up.

I do appreciate any help in advance,

Regards,

Manfred Koroschetz
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