[rt-users] Custom Status

[Bruce Rudd]

Well, so far I am not having any luck getting this to work.

I have tried adding this to both Queue_local.pm and RT_SiteCongfig.pm.
I stopped Apache, deleted the Mason cache and then started Apache.  I
still do not get my "pending" value in the status pulldown list.

If there is anyone that had gotten this to work that can provide me with
some detail description of what you did I would be very grateful. 

Regards,
Bruce Rudd

-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: Monday, August 01, 2005 9:16 PM
To: Bruce Rudd
Cc: Paul Crossman; Thomas Sibley; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Status

On Mon, Aug 01, 2005 at 06:28:07PM -0400, Bruce Rudd wrote:
> I have tried adding
> 
> @ACTIVE_STATUS = qw(new open stalled pending);
> @INACTIVE_STATUS = qw(resolved rejected deleted);
> @STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
> 
> As well as
> 
> @DEFAULT_ACTIVE_STATUS = qw(new open stalled pending);
> @DEFAULT_INACTIVE_STATUS = qw(resolved rejected deleted);
> @DEFAULT_STATUS = (@DEFAULT_ACTIVE_STATUS, @DEFAULT_INACTIVE_STATUS);
> 
> to rt3/etc/RT_SiteConfig.pm and have restarted httpd and the "pending'
> status is not showing up.
> 
> What am I leaving out or doing wrong???
> 

Did you delete the mason cache?