[rt-users] How can I get ANY ticket change to notify an Owner?

[Matt England]

>>Action: Notify Requesters

Does this mean that only Requesters get notified?

How does one notify Requesters and Owners with these changes?
How about every stakeholder involved with the Ticket, including Owner, 
Request, Cc, AdminCC, etc?

>Transaction would be better, but might need tweaking for all possible 
>changes.  It doesn't, by default, include Priority, amond others.

How do I do this tweaking?

I realize I'm asking a lot of questions...but I guess this relfects the 
point that Scrip programming seems rather unintuitive.

-Matt


At 8/21/2005 08:02 PM, Patrick Morris wrote:
>Err, I was mistaken.  :)
>
>Status Change would not be the Template to use (except for... well, status 
>changes).
>
>Transaction would be better, but might need tweaking for all possible 
>changes.  It doesn't, by default, include Priority, amond others.
>
>Patrick Morris wrote:
>
>>It's really pretty simple.
>>
>>Go to Configuration->Global->Scrips->New Scrip
>>
>>Condition: On Transaction
>>Action: Notify Requesters
>>Template: Global Template: Status Change
>>
>>That should to it, if I'm not mistaken.
>>
>>Matt England wrote:
>>
>>>At 8/21/2005 06:41 PM, Patrick Morris wrote:
>>>
>>>>No, normally requesters aren't notified of every change (which, 
>>>>personally, I appreciate -- I wouldn't want to spam requesters with 
>>>>every little change we make to their tickets).
>>>
>>>
>>>
>>>Yes, I might like such restrictions in some 
>>>environments/situations/organizations; in others I will want all the 
>>>notifications.
>>>
>>>>However, you could send all those changes to them with some very simple 
>>>>scrips.  Most of the conditions and templates are already there for you.
>>>
>>>
>>>
>>>Excellent.
>>>
>>>Could someone possibly step me through these Scrip changes?  I run a 
>>>startup business, and I've pretty much used up my RT-admin-time quota 
>>>just getting the server up and running--namely figuring out *all* of the 
>>>permissions management.
>>>
>>>Now I'm looking to not have to spend myself a couple hours teaching 
>>>myself Scrip management.
>>>
>>>I hope I'm not being inappropriate with proposal:  I'll paypal anyone 
>>>$10 USD if they can step me through the Scrip management of setting up 
>>>the requirements for this scenario.  (I've already bombed on my other 
>>>attempt at Scrip management for owner-setting-via-email stuff; check out 
>>>my other email thread.)
>>>
>>>-Matt
>>>
>>>
>>>>Matt England wrote:
>>>>
>>>>>How can I get ANY ticket change to notify an Owner?
>>>>>
>>>>>For example, while testing my RT site, I updated, as account X, the 
>>>>>priority of a ticket owned by account Y.  Account Y did not get 
>>>>>notified by email the update of the priority.
>>>>>
>>>>>Should it?  If not, how can I make notifications for any change in the 
>>>>>ticket status, content, meta-data, etc?
>>>>
>>>>
>>>>
>>
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