[rt-users] How can I get ANY ticket change to notify an Owner?

[Patrick Morris]

Matt England wrote:

>
>>> Action: Notify Requesters
>>
>
> Does this mean that only Requesters get notified?


Yes.  Well, and AdminCCs, under the default configuration.

> How does one notify Requesters and Owners with these changes?


Two scrips would be the easy way.

> How about every stakeholder involved with the Ticket, including Owner, 
> Request, Cc, AdminCC, etc?


Separate scrips would be easiest (and could be done just by flipping a 
few drop-down boxes, rather than writing your own scrips).

>> Transaction would be better, but might need tweaking for all possible 
>> changes.  It doesn't, by default, include Priority, among others.
>
>
> How do I do this tweaking?


Configuration->Global->Templates, then click the one you want to edit.