[rt-users] How can I get ANY ticket change to notify an Owner?

[Matt England]

At 8/22/2005 01:56 PM, Patrick Morris wrote:
>Separate scrips would be easiest (and could be done just by flipping a few 
>drop-down boxes, rather than writing your own scrips).

Which down-down boxes for what thing is rather unintuitive to me, as it 
stands right now.

Scrip programming is a complete mystery to me at the moment.  I've designed 
a lot of complex software-based systems in my day (typically regarding 
enterprise-data-storage systems), so I like to think I'm no complete dummy, 
but I have to admit that administering RT was far harder then I anticipated.

However, I'm sticking with it, for it seems to be so simple and powerful 
for users, and the admin complexity seems completely hidden from users, 
which is the most-important part.

I just have to figure out this "Scrip" magic to get it working the way I 
require.  Back to reading the wiki when I can scrape together some free 
time I guess.

Along with this:  I'm bumping up my offer: $50 USD to whoever wants to 
spend 20-30 minutes with me over the phone to help get me up to speed on 
Scrips and a maybe a few other things.

-Matt


At 8/22/2005 01:56 PM, Patrick Morris wrote:
>Matt England wrote:
>
>>
>>>>Action: Notify Requesters
>>
>>Does this mean that only Requesters get notified?
>
>
>Yes.  Well, and AdminCCs, under the default configuration.
>
>>How does one notify Requesters and Owners with these changes?
>
>
>Two scrips would be the easy way.
>
>>How about every stakeholder involved with the Ticket, including Owner, 
>>Request, Cc, AdminCC, etc?
>
>
>Separate scrips would be easiest (and could be done just by flipping a few 
>drop-down boxes, rather than writing your own scrips).
>
>>>Transaction would be better, but might need tweaking for all possible 
>>>changes.  It doesn't, by default, include Priority, among others.
>>
>>
>>How do I do this tweaking?
>
>
>Configuration->Global->Templates, then click the one you want to edit.