[rt-users] RTFM: Customfield data not inserting upon Include RTFMArticle

[Ben Goodwin]

Just sent the attached to rtfm-bugs.
 
    -=| Ben


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
ben at atomicmatrix.net
Sent: Friday, August 26, 2005 5:06 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RTFM: Customfield data not inserting upon Include
RTFMArticle


RT 3.4.2 RTM 2.1-TESTING (3726) perl 5.8.6.
 
Everything about RTFM seems to be working (I've only played with it for 45
mins) except that I can't seem to include any custom content when I Reply
(using www interface) a ticket and click to include an article.  When I do
so, it includes:
 


#2: foo
-------
 
testing 
 

"foo" is the subject and "testing" is the summary.  I have a CF called
"body" that applies to RTFM Articles of type Fill in one text area (I've
tried wiki and others as well).  The content of "body" in article #2 is
filled out but as you can see isn't making it.
This is all under a class called TestClass and a topic of TestTopic.
 
I've granted all the perms I believe I need to but I'm a superuser anyway.
I'm not seeing anything relevant in the logs (debug mode).
 
Any ideas?
 
Thanks!
 
    -=| Ben
 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050828/5f8bddfa/attachment.htm>
-------------- next part --------------
An embedded message was scrubbed...
From: "Goodwin, Benjamin C." <BGOODWIN at PARTNERS.ORG>
Subject: Bug & patch: including article text in replies
Date: Sun, 28 Aug 2005 13:58:17 -0400
Size: 4787
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050828/5f8bddfa/attachment.eml>