[rt-users] RTFM: Customfield data not inserting upon IncludeRTFMArticle

[Ben Goodwin]

Additionally, I wonder about this line:
 
%   if ($cf->Type eq 'TextSingle') {
 
There is no "TestSingle" CF type - shouldn't this just be "Text"?
 
    -=| Ben


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ben Goodwin
Sent: Sunday, August 28, 2005 2:02 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RTFM: Customfield data not inserting upon
IncludeRTFMArticle


Just sent the attached to rtfm-bugs.
 
    -=| Ben


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
ben at atomicmatrix.net
Sent: Friday, August 26, 2005 5:06 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RTFM: Customfield data not inserting upon Include
RTFMArticle


RT 3.4.2 RTM 2.1-TESTING (3726) perl 5.8.6.
 
Everything about RTFM seems to be working (I've only played with it for 45
mins) except that I can't seem to include any custom content when I Reply
(using www interface) a ticket and click to include an article.  When I do
so, it includes:
 


#2: foo
-------
 
testing 
 

"foo" is the subject and "testing" is the summary.  I have a CF called
"body" that applies to RTFM Articles of type Fill in one text area (I've
tried wiki and others as well).  The content of "body" in article #2 is
filled out but as you can see isn't making it.
This is all under a class called TestClass and a topic of TestTopic.
 
I've granted all the perms I believe I need to but I'm a superuser anyway.
I'm not seeing anything relevant in the logs (debug mode).
 
Any ideas?
 
Thanks!
 
    -=| Ben
 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050828/d179e85c/attachment.htm>