[rt-users] Table relations in RT

[Hilde T Lauvset Rafaelsen]

Hi, 

When a new Ticket is created in RT which tables are updated? Is a new item insertet in Principals, CachedGroupMembers, GroupMembers and Groups every time a new ticket is created?

I have looked at the RT database schema and tried to analyze the relation between all tables, but isn't 100% sure I understand everything. It would have been helpful if I could have looked at an insert example, but I don't know where all the insert, select and delete queries are hide in RT. 

Hope anyone can help me here.

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Hilde

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Hilde Therese Lauvset Rafaelsen
IT-avdelingen, Universitetet i Tromsø
Tlf: +47 77 64 58 01