[rt-users] Managing SPAM queue

Asif Iqbal iqbala-rt-users at qwestip.net
Sun Dec 11 13:56:00 EST 2005

On Thu, Dec 08, 2005 at 11:16:21PM, Asif Iqbal wrote:
> Hi All
> I am using spamassassin before sending the email to RT. So it filters
> out most-of-the spams before it reaches the queue. However there are
> some spams that manage to slip thru the filter and make it to the queue
> from time to time.
> To collect those tickets I created a separate queue call SPAM. Users
> drop those spam tickets in that queue and that part works just fine.
> Now I want pull those tickets out of the queue and pipe it through my 
> spam learner and then delete them. I think to do it as a cronjob would 
> be most efficient.
> However to achieve that I need to find a way grab the ticket with full headers in cli.
> Any suggestion or hints on this or pointing to a already better approach
> would be greatly appreciated.

In otherwords is there a way, may be cli or may be api, that I can pull
a ticket's first transaction with all the email headers? Any reference
to the wiki/list archive/rt book will do and I can start from there.


Asif Iqbal
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"..there are two kinds of people: those who work and those who take the credit...try
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