[rt-users] "What Patch is this?" Question re Subject:Queuename in Ticket ID?

Adrian Carter cartera at lei.net.au
Mon Dec 12 20:07:56 EST 2005

Just wanted to add.. I know where the ticket tag gets marked up that way 
( rt3/local/lib/RT/Action/SendEmail_Local.pm) but I can't seem to find 
the corresponding 'incoming' bit I used to have to patch the subject for 
the incoming ticket...

Adrian Carter wrote:

> Hey all,
>    I've got a dumb question here (well I feel Stupid ;) ).
>    Ages ago when playing with some RT perl patches, I installed among 
> other things RTx::Foundry along with Shredder etc etc. I've since 
> stripped out Foundry and RTIR and other ones, but I never rebuilt the 
> box that I now run 'Production' RT on (3.5.5 cause I live on the 
> edge...).
>    Anyway, one of the side effects I picked up from I *think* 
> RTx::Foundry was that now my outgoing E-Mails get stamped with the 
> Ticket SubjectRegex of [ $RT_Name:$QueueName # XXXX ] ... for example 
> [ ISP:Domains # XXXX ] .
>    Its a neat little patch that I've since exploited to allow me to 
> have 'virtual' ISP's hosted under my RT system with the appearance 
> that its entirely their own. The down side is, when I upgraded RT, I 
> broke something with the patch. My outbound e-mails still get 
> constructed this same way, but my Incoming e-mails are of course not 
> matching the SubjectRegex as they should.
>    Whats the 'incoming' side to patch to get it to parse this tag 
> properly? I tried just using the SubjectRegex setting in 
> RT_SiteConfig.pm, but this doesn't seem to have the desired effect - 
> replies still come in and recreate new tickets.
>    Alternatively, does anyone know what specific part of Foundry or 
> what not that this little 'feature' comes from ? I wouldn't mind 
> re-implementing it properly, but without having to reinstall all of 
> foundry etc :)
> Thanks guys!

Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au

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