[rt-users] Do not send autoreply to certain emails

Asif Iqbal iqbala-rt-users at qwestip.net
Tue Dec 13 02:42:18 EST 2005

On Thu, Dec 08, 2005 at 10:36:59PM, Asif Iqbal wrote:
> On Thu, Dec 08, 2005 at 08:37:51PM, Asif Iqbal wrote:
> > Hi All
> > 
> > Is there a way I can setup my queue so that for certain email(s) it does
> > not create an autoreply? There are two cases where I need this
> > 
> > 1. When the email comes from a host and user at host is not a valid email
> > address or has no valid INBOX to receive the reply.
> > 
> > 2. Another group--outside our control--also using RT to create ticket in
> > our queue and the RT goes back-and-forth bouncing with autoreplies.
> > 
> > Thanks
> > 
> I found the following two links contributed by Bruce Campbell
> http://download.bestpractical.com/pub/rt/contrib/2.0/AutoReplySquelch.tgz
> http://www.fsck.com/pub/rt/contrib/2.0/UpdateSquelch/
> Will they work for RT 3.2.3?

Has anyone tried the above autoreply scrips on RT 3.2.3? Those scrips
suppose to be the best solution I found so far to prevent autoreply for
certain emails and bouces that get missed by X-RT-Loop-Prevention(?)


Asif Iqbal
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