[rt-users] RT Log flooded: "Malformed UTF-8 character"

[Danial Klimkin]

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Greetings, All!


RT 3.4.4, Mason 1.3101, modperl 1.29.

Sometimes, RT reports error into log with messages like:
===
Malformed UTF-8 character (unexpected non-continuation byte 0x20,
immediately after start byte 0xfd) in substitution iterator at
/usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Escapes.pm line 23.
===
(byte number differs)

But today, I got 500Mb log file in one night with messages like this...
That happened while processing email with ~3 Mb attachment in BASE64
enconding.

Got this message in mail:

<xxxxxxx at xxxxxx.xxxxx.xxx>: temporary failure. Command output:
Connecting to https://192.168.xx.xxx/REST/1.0/NoAuth/mail-gateway at
/opt/rt3/bin/rt-mailgate line 99, <> line 1. An Error Occurred
=================  500 SSL read timeout: This is
/opt/rt3/bin/rt-mailgate exiting because of an undefined server error at
/opt/rt3/bin/rt-mailgate line 147, <> line 1.


And I had to remove those email from postfix queue manualy.

Are there any ideas how to solve this?

Thanks.


SY, Danial.
- --
Danial Klimkin,
Falk eSolutions AG Russia

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