[rt-users] Steal ticket notify old owner

[Rick Russell]

FYI, I would be curious about the more general case: how to call the Notify
action on an arbitrary list of e-mail addresses that are computed in a script.

I've set up custom templates and used "Notify Other Recipients", but those
static templates are a pain to setup and maintain.

The only other way I can think of to do it would be to build a list of
recipients in a custom field (in RT 3.4+ these can at least be hidden all
but Superusers), populate the custom field then build the template to pull
the list of addresses from the custom field. But a something like
$Ticket->Notify(Addresses => "list of addresses", Template => "template id")
sure would be a lot easier than using custom fields to store that data.

Rick R.


John Lau wrote:
> Hi,
> 
> I would like to know how to setup the scripts, such that it can notify
> the old owner of the ticket when it is stolen by another user. I search
> archive and found there is a similar add-on for RT 2
> (http://lists.bestpractical.com/pipermail/rt-users/2001-
> December/005822.html). Can it be used on RT 3?
> 
> Best regards,
> John Lau

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