[rt-users] Steal ticket notify old owner

Rick Russell rickr at rice.edu
Fri Dec 16 07:35:40 EST 2005

FYI, I would be curious about the more general case: how to call the Notify
action on an arbitrary list of e-mail addresses that are computed in a script.

I've set up custom templates and used "Notify Other Recipients", but those
static templates are a pain to setup and maintain.

The only other way I can think of to do it would be to build a list of
recipients in a custom field (in RT 3.4+ these can at least be hidden all
but Superusers), populate the custom field then build the template to pull
the list of addresses from the custom field. But a something like
$Ticket->Notify(Addresses => "list of addresses", Template => "template id")
sure would be a lot easier than using custom fields to store that data.

Rick R.

John Lau wrote:
> Hi,
> I would like to know how to setup the scripts, such that it can notify
> the old owner of the ticket when it is stolen by another user. I search
> archive and found there is a similar add-on for RT 2
> (http://lists.bestpractical.com/pipermail/rt-users/2001-
> December/005822.html). Can it be used on RT 3?
> Best regards,
> John Lau

For computer help, call xHELP (x4357 or 713-348-4357)
On the web: http://helpdesk.rice.edu/
Rick Russell
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267  Fax: 713.348.6099
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98  F5E5 5C8C 56CA C7CB B669
-------------- next part --------------
A non-text attachment was scrubbed...
Name: rickr.vcf
Type: text/x-vcard
Size: 560 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20051216/60ca8cf4/attachment.vcf>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 252 bytes
Desc: OpenPGP digital signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20051216/60ca8cf4/attachment.sig>

More information about the rt-users mailing list