[rt-users] Logout button problems

Jason B. maillist at sitepier.com
Tue Dec 20 19:00:50 EST 2005


I have seen articles in the past about this issue though there was  
not a solution.  I have an RT instance running on a Debian server and  
everything works fine but the Logout button once you login as a  
user.  If you press the logout button it displays the following:

%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is  
Copyright (c) 1996-2005 Best Practical Solutions, LLC %# %# %#  
(Except where explicitly superseded by other copyright notices) %# %#  
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distributed in the hope that it will be useful, but %# WITHOUT ANY  
WARRANTY; without even the implied warranty of %# MERCHANTABILITY or  
License for more details. %# %# You should have received a copy of  
the GNU General Public License %# along with this program; if not,  
write to the Free Software %# Foundation, Inc., 675 Mass Ave,  
Cambridge, MA 02139, USA. %# %# %# CONTRIBUTION SUBMISSION POLICY: %#  
%# (The following paragraph is not intended to limit the rights  
granted %# to you to modify and distribute this software under the  
terms of %# the GNU General Public License and is only of importance  
to you if %# you choose to contribute your changes and enhancements  
to the %# community by submitting them to Best Practical Solutions,  
LLC.) %# %# By intentionally submitting any modifications,  
corrections or %# derivatives to this work, or any other work  
intended for use with %# Request Tracker, to Best Practical  
Solutions, LLC, you confirm that %# you are the copyright holder for  
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<&|/l&>You have been logged out of RT.

<&|/l&>You're welcome to login again <%PERL> if (defined %session)  
{ tied(%session)->delete; } $m->abort(); <%ARGS> $URL =>  

After it refreshes it has the following in the URL:


Here is my current Apache 2 config settings and RT_SiteConfig.pm

         ServerName tickets.boxalert.com
         DocumentRoot /usr/share/request-tracker3.4/html/
         AddDefaultCharset UTF-8
         CustomLog     /var/log/apache2/tickets.boxalert.com- 
access.log combined

# Adding the following for RT (the ticket tracker)
          AddHandler fastcgi-script fcgi

<Directory "/usr/share/request-tracker3.4/html">
         Options FollowSymLinks ExecCGI
         AllowOverride None

# Pass through requests to for noauth
         Alias /NoAuth/ /usr/share/request-tracker3.4/html/NoAuth/
         ScriptAlias / /usr/share/request-tracker3.4/libexec/ 


#FastCgiIpcDir /tmp
FastCgiServer /usr/share/request-tracker3.4/libexec/ 
mason_handler.fcgi -idle-timeout 120 -processes 4

----  RT_SiteConfig.pm -----


Set($rtname, 'tickets.boxalert.com');
Set($Organization, 'boxalert.com');
Set($CorrespondAddress , 'rt at my.domain.com');
Set($CommentAddress , 'rt-comment at my.domain.com');
Set($Timezone , 'Europe/London');

Set($WebBaseURL , "http://tickets.boxalert.com");
Set($WebPath , "");

I have also tried Set($WebPath , "/");

One thing I noticed that if I setup everything for http:// 
tickets.boxalert.com/rt  and login, the logout button works without  
any problems.  Anyone have any ideas why its doesn't work without  
the /rt as I have setup in the httpd.conf and RT_SiteConfig.pm

Any help would be greatly appreciated.  It would also probably  
benefit others in the future that have the same problem.

Jason B.
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