[rt-users] blank pages after statistics install

Kelly F. Hickel kfh at mqsoftware.com
Thu Dec 22 08:07:35 EST 2005

A few people have seen this now (I think the count is 3), and I'm kind of lost to know how to track it down.  Does anyone have any ideas? Jesse?

In the meantime, Rob, did you clear the mason cache while httpd was down during installation?  If not, try bringing down apache, then clearing the mason cache, and see if that helps.

The only other thing I can say is that most people say that if they reload the page several times it goes away (for awhile).

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
kfh at mqsoftware.com
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Rob Wilson
Sent: Thursday, December 22, 2005 5:50 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] blank pages after statistics install

I installed RTx - statistics on 12/21/05. Ever since then the results pages are coming back blank. The home page also. Just logging in, this could happen. The alternate lines with colors are coming back but no information. 

I then hit the home button again and the tickets will show up. We can reproduce this consistently. I thought it was an Internet explorer problem but it has happens in firefox also. 

Here is our configuration
RT 3.4.1
Mysql 4.1
Debian sarge

Rtx Statistics 1.6.

Please let me know if you have any questions.
Rob Wilson
Project Manager
500 N. Rogers Rd.
Olathe, KS 66062
Phone: 913-254-6779
Fax: 913-764-3098 

More information about the rt-users mailing list