[rt-users] Editing Current Templates

Jason B. maillist at sitepier.com
Wed Dec 28 11:27:50 EST 2005



On Dec 28, 2005, at 10:21 AM, Thomas Sibley wrote:

> Jason B. wrote:
>> I need to edit one of the current templates that are sent out  
>> when  someone creates a ticket in RT.  Could I edit the database  
>> for the  Template table or would it be better to just create a  
>> custom  template?  I was reading in the O'Reilly Rt Essentials  
>> book that you  should never edit the database.  I just need to  
>> edit a sentence for  the Default Autoresponse template.
> Edit the template via the RT web interface:
> Configuration -> Global -> Templates
> Hope that helps,
> Tom

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