[rt-users] problem with accessing the webpage

[Kalinitcheva Victoria]

Ravin,

Your MySQL server is started?
For example:
$ ps ax | fgrep mysqld
  204  ??  S     13:38.79 /usr/local/libexec/mysqld --basedir=/usr/local
--datadir=/var/db/mysql --user=mysql --pid-file=/var/db/mysql/mysqld.pid
  170 con- IW     0:00.00 /bin/sh /usr/local/bin/mysqld_safe --user=mysql
--datadir=/var/db/mysql --pid-file=/var/db/mysql/mysqld.pid

Your MySQL socket exists?
For example:
$ ls -l /var/lib/mysql/mysql.sock
srwxrwxrwx  1 mysql  mysql  0 Jan 27 11:14 /var/lib/mysql/mysql.sock

Look records in MySQL log.

--
Yours faithfully, Victoria

> -----Original Message-----
> From: ravin.mathoora at virtualaccess.com 
> [mailto:ravin.mathoora at virtualaccess.com] 
> Sent: Tuesday, February 01, 2005 1:27 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] problem with accessing the webpage
> 
> 
> Hi, i am having trouble with accessing the webpage:
> 
> This is the error that I get in the rt-error.log:
> Connect Failed Can't connect to local MySQL server through 
> socket '/var/lib/mysql/mysql.sock' (2)\n at 
> /opt/rt3/lib/RT.pm line 168\n
> 
> When I look at the RT_SiteConfig.pm, below is displayed the 
> lines: 166 - 172 166 # and comment mail tracked by RT, unless 
> overridden by a queue-specific
>     167 # address.
>     168
>     169 Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');
>     170
>     171 Set($CommentAddress , 'RT_CommentAddressNotSet');
>     172
> 
> This is what is written to the rt-access.log
> 10.1.10.15 - - [01/Feb/2005:10:18:33 +0000] "GET /favicon.ico 
> HTTP/1.1" 500 610 10.1.10.15 - - [01/Feb/2005:10:18:33 +0000] 
> "GET / HTTP/1.1" 500 610
> 
> I am missing something small here, and I cannot seem to see 
> it, so any help would be appreciated.
> 
> Many thanks
> Ravin