[rt-users] RT 3.4.0 Change ownership issues?

[Jason A. Diegmueller]

>From UPGRADING in the root of the base RT 3.4.0 distribution:

UPGRADING FROM 3.2 and earlier - Changes:

= Rights changes =

Now, if you want any user to be able to access the Admin tools (a.k.a.
the Configuration tab), you must grant that user the "ShowConfigTab"
right.  Making the user a privileged user is no longer sufficient.

"SuperUser" users are no longer automatically added to the list of users who 
can own tickets in a queue. You now need to explicitly
give them the "own tickets" right.

-jd

On Wed, 2 Feb 2005, Crews, Richie  wrote:

> That fixed it for the other users, however I noticed that when a user is
> "SuperUser" own ticket is not part of their permissions. Is this
> designed this way or just something new?
>
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: Wednesday, February 02, 2005 9:14 AM
> To: Crews, Richie
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.4.0 Change ownership issues?
>
>
>
>
> On Wed, Feb 02, 2005 at 08:29:19AM -0500, Crews, Richie  wrote:
>> I have just gone from 3.0.11 to 3.4.0 and noticed when you go under
>> People of a ticket and attempt to change the owner from Nobody is
> shows
>> up the entire list of user IDs, this is some what ok but it does not
>> show the actually users in RT. We have very few actually users on our
> RT
>> system, everyone else just emails in tickets and never gets created a
>> real user account. Is there anyway to make it so the Change owner list
>> only shows real users and not everyone who has emailed our RT system?
>>
>
> It should be showing only users who have the right to "OwnTicket" for
> that queue. Is there a chance that you've accidentally granted
> "Everybody" or "Unprivileged" the right to "OwnTicket"?
>
>
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> -- 
>
>
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