[rt-users] anyone using rt3 for abuse handling?

[Roy-Magne Mo]

On Sun, Feb 13, 2005 at 05:47:35PM +0100, Franz Georg Köhler wrote:
> Hello,
> 
> I wonder if anyone on this list is using rt3 for abuse handling?

Yes we are - works like a charm :) 
 
> I thought it would be a good idea to send all abuse mail to a special
> abuse queue, but I can't find any possibility to forward tickets to 3rd
> persons outside rt?

You could do that before you insert the mail into RT or a scrip in RT.

-- 
Roy-Magne Mo