[rt-users] anyone using rt3 for abuse handling?

[Raed El - Hames]

RTIR is what you are looking for ..As far as I know you'll need an RT
instance installed ..

Roy
----- Original Message ----- 
From: "Franz Georg Köhler" <lists at openunix.de>
To: <rt-users at lists.bestpractical.com>
Sent: Sunday, February 13, 2005 5:11 PM
Subject: Re: [rt-users] anyone using rt3 for abuse handling?


On So, Feb 13, 2005 at 05:47:35 +0100, Franz Georg Köhler
<lists at openunix.de> wrote:
> Hello,
>
> I wonder if anyone on this list is using rt3 for abuse handling?
>
> I thought it would be a good idea to send all abuse mail to a special
> abuse queue, but I can't find any possibility to forward tickets to 3rd
> persons outside rt?


I wonder if RTIR might be more suitable for this task?

http://www.bestpractical.com/rtir/comparison.html





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