[rt-users] Users only allowed to see their own tickets within a queue

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Sun Jan 9 16:25:59 EST 2005

You should give SeeQueue and CreateTicket right to the user and right 
ShowTicket to requestor role only. He creates ticket and becomes 
requestor because of this he can see it.

Read for more info:

Jonathan Reeder wrote:
> I'm terribly sorry if this is a very trivial question.
> I'd like to set up permissions for a user such that he is only able to 
> see tickets that he created, so I suppose, tickets for which he is the 
> Requestor.  I granted the user ShowTicket and CreateTicket rights for 
> the queue in question, but without SeeQueue, he was unable to even 
> create a new ticket since he was unable to see the queue (the drop down 
> list of queues just came up empty).  If I give the user SeeQueue rights, 
> then he can see all tickets in that queue.  What am I missing?
> Thanks a bunch,
> Jonathan Reeder
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