[rt-users] Notify owner unless they are already an AdminCc

[Ruslan U. Zakirov]

One way.
Insert new record into table ScripActions with next column values:
	Name: Notify Owner and AdminCcs
	ExecModule: Notify
	Argument: Owner,AdminCc
Other column values take from existant records in this table:
SELECT * FROM ScripActions;

Then delete one of the scrips and change action of the other scrip to 
action that has been inserted.

Mike Patterson wrote:
> On one of my queues,  the Developers only see correspondence on the 
> tickets that they own.
> But one of the developers has to take the role of watcher for the queue 
> (to manage workflow).
> When the watcher owns the ticket they get two copies of correspondence.
> Any tips on customizing a template so that they only get 1 copy?
> The scrips that currently send 1 copy each to watcher/owner.
> ----------------------------------------------------------------------------------------------------- 
> 
> On Correspond Notify AdminCcs with template Admin correspondence
> On Correspond Notify Owner with template Admin correspondence
> 
> The default Admin correspondence template looks like this:
> ----------------------------------------------------------------------------------------------------- 
> 
> RT-Attach-Message: yes
> 
> 
> <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
> 
> {$Transaction->Content()}
> ------------------------------------------------------------------------------------------------------ 
> 
> 
> I'd like to create a modified template that does something like:
> if they're not an AdminCc or Cc
> then email them
> 
> and I'd add this logic check on the template I'd call that notifiies owner.
> 
> I'd greatly appreciate your suggestions.
> 
> My Build:
> FreeBSD 4.11 / RT 3.2.2 / Perl 5.8.4 / Apache 1.33 Modssl  / Mod_Perl 
> 1.29 / Sendmail 8.13.1/
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