[rt-users] Easily assigning "requestor" a username rather tha n an email

[Matt Hanley]

> address, I'll be all set.  Thanks a bunch for the heads-up.

Not to confuse you with another option, but we ran into the same problem
here.  Since we have a known set of users, we prepopulate the Requestor
field with a drop down list that's generated from an SQL query.  The
displayed value is the full name and the value passed to RT is the email
address.  No typing, no confusion.

-matt


Matthew Hanley
mhanley at cxtec.com