[rt-users] Easily assigning "requestor" a username rather tha n an email

Matt Hanley MHANLEY at cxtec.com
Wed Jan 12 08:56:44 EST 2005

> address, I'll be all set.  Thanks a bunch for the heads-up.

Not to confuse you with another option, but we ran into the same problem
here.  Since we have a known set of users, we prepopulate the Requestor
field with a drop down list that's generated from an SQL query.  The
displayed value is the full name and the value passed to RT is the email
address.  No typing, no confusion.


Matthew Hanley
mhanley at cxtec.com

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