[rt-users] Easily assigning "requestor" a username rather than an email

Jonathan Reeder jreeder at minutemenu.com
Wed Jan 12 11:13:52 EST 2005

That's along the exact same lines of what I was thinking of doing.  Would
you mind too terribly sending me the code you've got for that?  I'm sure I
could whip it up in short order, but its always nice to see how someone else
has tackled it too.

Thanks a bunch.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Matt
Sent: Wednesday, January 12, 2005 7:57 AM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Easily assigning "requestor" a username rather
than an email

> address, I'll be all set.  Thanks a bunch for the heads-up.

Not to confuse you with another option, but we ran into the same problem
here.  Since we have a known set of users, we prepopulate the Requestor
field with a drop down list that's generated from an SQL query.  The
displayed value is the full name and the value passed to RT is the email
address.  No typing, no confusion.


Matthew Hanley
mhanley at cxtec.com

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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