[rt-users] ShowNavigation broken in 3.2.2?
Stephen Turner
sturner at MIT.EDU
Fri Jan 14 10:08:37 EST 2005
At Friday 1/14/2005 08:38 AM, John Stoffel wrote:
>Does anyone have any suggestions or examples on how to simplify the
>interface? Skins anyone? *grin*
At MIT we've done some work with the home page. We've removed the two
ticket listings and replaced them with three sections of links to saved or
canned searches. The three sections are:
1) "my" saved searches
2) Group saved searches
3) Global canned searches (currently two links, mapping to the standard
home page ticket listings)
The idea is that users want direct access to "their" stuff from the home
page, and using the saved search feature gives them the ability to build a
customized list of "bookmarks" to their searches, accessible from the home
page.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
Information Services and Technology (IS&T)
Massachusetts Institute of Technology
sturner at mit.edu
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