[rt-users] Watch ticket on queue

[Luis Sousa]

I supose I can do it just using AdmiCc on queues and the creating a 
scrip, on action queue change, notify AdminCc.
The only problem I see in this solution is that on ticket change all the 
queue's admin will be notified as well.

Comments are welcome.

Luis Sousa


Luis Sousa wrote:

> Hi all,
>
> Is it possible to write a scrip that sends an e-mail to all queue's 
> watchers when a new ticket is added to the queue?
> Where can I found documentation to write user defined condition and 
> user defined action using RT 3.0.12?
>
> Thanks in advance.
> Luis Sousa
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