[rt-users] Rt 3.2.2/RTFM -- Multiple replies per article inclusion?

Daniel Porowski dporowski at myrio.com
Tue Jan 18 12:43:28 EST 2005

Yeah, that was indeed the problem.  That might be the cause of some of the
odd issues we were seeing on our original 3.2.2 install...  It's still
MyISAM, and we were simply upgrading the hardware.

Thanks much for the help.

On 1/18/05 8:02 AM, "Roedel, Mark" <MarkRoedel at letu.edu> wrote:

> Seems like lately when questions like this have come up, the first
> question that's been asked has been whether the MySQL tables involved
> are InnoDB or not.
> Are they?  (If they aren't, then RT isn't able to roll back updates,
> which it would seem certainly could lead to the type of thing you're
> seeing...)
> --
> Mark Roedel
> Web Programmer / Analyst
> LeTourneau University
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel
> Porowski
> Sent: Monday, January 17, 2005 12:25 PM
> To: RT-users
> Subject: [rt-users] Rt 3.2.2/RTFM -- Multiple replies per article
> inclusion?
> Hi, I'm integrating RTFM into our RT 3.2.2 installation, and I'm running
> into an odd problem.
> When I attempt to include an article into a ticket, I hit "Reply", then
> an
> article search term, hit "Go", hit "Go" again to include it into the
> body of
> the ticket, then hit "Update" to lock down my changes.
> This seems to add four replies to my ticket.  One blank, two with only
> the
> subject line included, then one with the actual included body of the
> article.
> This is...  Suboptimal.  I have to hit "Go" to search for the article,
> and I
> have to hit "Go" to inline it; otherwise I get no article in my ticket.
> It
> appears that each time I do that, it's actually updating the ticket,
> which
> seems a bit odd.
> My article is a one-field article, the field is TextSimple, and it
> doesn't
> seem to matter what ticket I attach to or what class the article is a
> member
> of.  This behavior happens nowhere else in RT that I can find, though I
> have
> noticed that if I switch from "Comment" to "Reply" on a ticket--for
> instance
> if I just clicked the wrong thing, say--it also adds a blank item of
> correspondence.  This, I feel, is similar enough to note, perhaps, but
> not
> necessarily related.
> Anyone seen anything similar to this, or run into this issue?
> (Oh, it's RedHat EL with some Core 3 updates, MySQL 4.1, and the latest
> RT/RTFM release tarballs available.)


Daniel Porowski
dporowski at myrio.com

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