[rt-users] On Correspond Scrip error. (E-mail, template, scrip, RT config)

Tomas Landin T (TN/ETE) tomas.t.landin at ericsson.com
Fri Jan 21 05:23:47 EST 2005

Hello everyone.

Problem synopsis:
On Correspond scrip fails to dispatch an e-mail to the requestor and generates
 unexpected messages in the logfile.

What happens:
When anybody enters a new Reply in a ticket, the reply is recorded properly in the
 database and it shows up in the ticket history as it should do.
No e-mail is dispatched to the Requestor however.


[error] error: unexpected end of header (/opt/rt3/lib/RT/Template_Overlay.pm:363)
[debug]: About to commit scrips for transaction214 (/opt/rt3/lib/RT/Transaction_Overlay.pm:153)
[info]: <rt-3.2.2-24-214-5.10.8762648993009 at> #24/214 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:231)
[info]: <rt-3.2.2-24-214-5.10.8762648993009 at> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:243)

More detail:
The template does contain proper headers (two blank lines at the top of the template), so I don't know why the header-error message is shown in the log. Also tried using the (unchanged) blank template with the same result, and hopefully the supplied templates are fully functional.
Have also tried replacing it with the AutoReply on create-template, that is in the On Correspond scrip, but it returned the same error.

The server can send messages, which was verified manually with Pine.
AutoCreate scrip/template and e-mail works fine, which leads me to believe that the error is centered around RT, and the On Correspond scrip.

System detail:
SuSE Linux 9.1
Apache 2.0.52
MySQL 4.1.8
Perl 5.8.3
RT 3.2.2

// Tomas Landin

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