[rt-users] general questions ...

[Adrian Carter]

1) Yes

2) There was a way to split something easily.. Not sure if it was 
tickets or RTFM articles :)

Malcolm Herbert wrote:

>1) by default does a user replying to an email re-open the ticket
>if it's been closed in the meantime? I seem to remember in RT2 that
>this was the case ... if not, how would I go about establishing this
>behaviour?
>
>2) How does one split a ticket? eg, if a user asks about three different
>problems, can the ticket be split into several to deal with each problem
>individually? Or would one create the tickets manually and associate
>them with the original one?
>
>  
>

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

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