[rt-users] Re: general questions ...
seph
seph at directionless.org
Wed Jul 6 12:25:20 EDT 2005
> 1) by default does a user replying to an email re-open the ticket
> if it's been closed in the meantime? I seem to remember in RT2 that
> this was the case ... if not, how would I go about establishing this
> behaviour?
I believe this is a scrip. I don't remember if it's installed by
default anymore.
> 2) How does one split a ticket? eg, if a user asks about three different
> problems, can the ticket be split into several to deal with each problem
> individually? Or would one create the tickets manually and associate
> them with the original one?
I something similar to the wiki a bit ago. You might find it useful.
http://wiki.bestpractical.com/index.cgi?SpawnChildTicket
seph
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