[rt-users] auto reply on ticket create has stopped working

Mark Taylor mtaylor at real.com
Tue Jul 5 19:44:15 EDT 2005


all

my rt.log looks like this:

>[Tue Jul  5 21:39:46 2005] [info]: Ticket 15851 created in queue 'general' by <username> (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
>[Tue Jul  5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> #15851/76366 - Scrip 4  (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
>[Tue Jul  5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> sent To:  Cc:  Bcc: adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:302)
>
not that the 'To" field is blank.  always is.
the scrip in question is "On Create Notify Requestors, Ccs and AdminCcs 
with template Autoreply"

Description: 	
Condition: 	
Custom condition: 	
Action: 	
Custom action preparation code: 	
Custom action cleanup code: 	
Stage: 	
Template: 	

	  	* *



what could be going wrong?

thanks in advance


mt
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