[rt-users] auto reply on ticket create has stopped working
Mark Taylor
mtaylor at real.com
Tue Jul 5 19:44:15 EDT 2005
all
my rt.log looks like this:
>[Tue Jul 5 21:39:46 2005] [info]: Ticket 15851 created in queue 'general' by <username> (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
>[Tue Jul 5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> #15851/76366 - Scrip 4 (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:92)
>[Tue Jul 5 22:50:19 2005] [info]: <rt-3.0.12-15851-76366.3.57952354716844@<url>.com> sent To: Cc: Bcc: adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com,adminuser at real.com (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:302)
>
not that the 'To" field is blank. always is.
the scrip in question is "On Create Notify Requestors, Ccs and AdminCcs
with template Autoreply"
Description:
Condition:
Custom condition:
Action:
Custom action preparation code:
Custom action cleanup code:
Stage:
Template:
* *
what could be going wrong?
thanks in advance
mt
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050705/da525396/attachment.htm>
More information about the rt-users
mailing list