[rt-users] mailgate

[Paul O'Rorke]

Hi all,

I'm trying to get a handle on RT to use for my employer's IT support.  
According to 'perldoc /opt/rt3/bin/rt-mailgate':

'... you will need first of all to create an RT user for the mail 
gateway and assign it a password; this helps to ensure that mail coming 
into the web server did originate from the gateway.'

I'm not at all clear on what this represents.  Is it a single user 
within RT that recieves all email directed at the system like 
help at rt.example.com?  Am I missing something fundamental here?

-- 
Paul O'Rorke

paul at paulororke.net