[rt-users] cannot log in as root

[Tim Suter]

Is there a way to reinitialize this installation so that I can get root
access to the web interface back?  Does it need to be that dramatic?
FastCGI gives me the following error_log:

[Fri Jun 03 13:36:30 2005] [error] [client x.x.x.x] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Fri Jun  3 18:36:30 2005]
[error]: FAILED LOGIN for admin from x.x.x.x
(/opt/rt3/share/html/autohandler:197), referer:
http://testhelp.x.x/index.html

I think it has to lie within FastCGI.  Anyone care to input?  

Accessing the database rt3 as rt_user and with rt_pass works fine.  

It's just the web interface I can't get access to as root.

Tim

On Fri, 2005-06-03 at 10:23 -0500, Vicki Stanfield wrote:
> Tim Suter wrote:
> 
> >BTW, I don't have anything that I care about saving as this is a clean
> >test install and have just been poking around seeing what I can do with
> >it (obviously, I can break it!).  
> >So, if there is something that I have to do like create a new DB or
> >whatever, no prob.
> >
> >Tim
> >On Fri, 2005-06-03 at 10:00 -0500, Tim Suter wrote:
> >  
> >
> >>I have an existing fresh installation of RT3.2.3.  I wanted to use the
> >>LDAP overlay but was told to change it to Apache's ldap authorization,
> >>the authzldap module.  After attempting to do that, I couldn't get
> >>logged in.  So, I thought I would go and "switch everything back" to the
> >>way it was.  In doing this, I found that after I got things "back", I
> >>couldn't log in as root with the password I changed before I started
> >>messing with the authzldap module.  
> >>
> >>I followed the bestpractical FAQ to reset the root password back to the
> >>default password for the root account, however, that didn't work.  This
> >>was a MySQL command.
> >>
> >>I restarted MySQL and apache.
> >>
> >>Still nothing.
> >>
> >>Anyone know what I should check now?
> >>
> >>Tim  
> >>
> >>_______________________________________________
> >>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >>    
> >>
> >
> >_______________________________________________
> >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> >Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >  
> >
> Can you bring up mysql as that user outside of RT? (Be sure to use the 
> username and password from your RT_SiteConfig.pm) Does show databases 
> show the database for rt?
> 
> 
> Vicki