[rt-users] Extract Custom Field and 3.4.2

Kevin Sonney KevinSonney at zumiez.com
Wed Jun 15 13:59:14 EDT 2005


Everybody,
 
Has anyone been able to get ExtractCustomFieldValues working with RT
3.4.2?  
 
I currently have a fresh install of 3.4.2 with
ExtractCustomFieldsValues1.2b1 but am having problems getting the
parsing to work.  Below is my global scrip and template, I have a
CustomField "testcf" that has been applied to queue "Test."
 
Template Name: TemplateParseCustom
Template Body:   testcf|body|.*|q
 
Scrip Name: ScripParseCustom
Scrip Condition: On Create
Scrip Action: Extract Custom Field Values
Scrip Template: TemplateParseCustom
Scrip Stage : TransactionCreate
 
My RT config is:
 
Mysql 4.0.21 standard
Perl 5.8.3
Apache with ModPerl2
 
Thanks in advance.
 
Kevin Sonney
 
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050615/1d6def96/attachment.htm>


More information about the rt-users mailing list