[rt-users] Comment when ticket transfers queues

[Vicki Stanfield]

I am trying to determine how to get RT to prompt for and add a comment 
to the ticket when it is transferred to another queue. I tried editing 
the Global OnQueueChange scrip, but I haven't gotten it right. I tried 
to change it from Notify AdminCCs to Notify Watchers and from Global 
template: Transaction to Global template: Correspondence or Global 
template: Admin Comment. Neither worked. Do I need to create a custom 
template? I am new to all of this scrip stuff, but I appreciate the 
power it gives RT. Now I just need to understand it better. Thanks for 
your time and consideration.

Vicki