NEVERMIND (was Re: POLL: comments with status changes (was Re: [rt-users] Comment when ticket transfers queues))

[Vicki Stanfield]

Jesse Vincent wrote:

>
>On Fri, Jun 17, 2005 at 01:47:07PM -0400, Jay R. Ashworth wrote:
>  
>
>>On Fri, Jun 17, 2005 at 11:52:04AM -0500, Les Mikesell wrote:
>>    
>>
>>>Always.  I'd be perfectly happy if the only way to set the status
>>>to resolved was by changing it inside the comment or reply
>>>screens.
>>>      
>>>
>>Well, Jesse has just explained to me (off list, for some reason) that
>>there are enough paying customers whose workflows would be broken by
>>the idea that it's not likely ever to happen.
>>    
>>
>
>RT is used by lots and lots of very different organizations with many
>different policies. Changing the application to force everyone into one
>notion of a policy is a sure way to make the package completely useless
>to lots of sites.  That's not to say that one couldn't build more
>flexibility into the system to make it easier to enforce a site policy.
>
>So, one possible extension would be to add comment/reply boxes to the
>various other ticket update pages like "Basics" "People" and "Links." 
>
>Would that get close to doing what you want?
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>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>  
>
IMO, it would be close. All I want is the option of adding a comment
when a status change like a queue transfer is done.

Vicki