NEVERMIND (was Re: POLL: comments with status changes (was Re:[rt-users] Comment when ticket transfers queues))

[Raed El - Hames]

I read the whole thread and it was mentioned a couple of times already what
I think the easiest thing to do which is to hide the Queue change and Status
change from  /opt/rt3/local/html/Ticket/Elements/Editbasics forcing your
users to use the comment/reply pages (Update.html) for Queue/status changes
where there available to them is a comment form to fill in if they wish to
do so ...
Why the big thread ...RT is Open source make it how you want it .

Roy

----- Original Message ----- 
From: "Vicki Stanfield" <vicki at progeny.com>
To: "Jay R. Ashworth" <jra at baylink.com>
Cc: <rt-users at lists.bestpractical.com>
Sent: Friday, June 17, 2005 7:17 PM
Subject: Re: NEVERMIND (was Re: POLL: comments with status changes (was
Re:[rt-users] Comment when ticket transfers queues))


> Jay R. Ashworth wrote:
>
> >On Fri, Jun 17, 2005 at 12:56:54PM -0500, Vicki Stanfield wrote:
> >
> >
> >>IMO, it would be close. All I want is the option of adding a comment
> >>when a status change like a queue transfer is done.
> >>
> >>
> >
> >And off-list you clarify that you aren't really trying to get it to
> >*force* the user to fill in that comment, which wasn't clear from your
> >original posting -- at least, not to me.
> >
> >Teach them to use the Jumbo page to do those things; it has a comment
> >field on it already.
> >
> >Cheers,
> >-- jra
> >
> >
> I tried to clarify it in one of my on-list responses to Ruslan, but
> apparently I didn't do so.  I don't need for it to be forced, but I
> wanted it to be one action that prompted for the comment (which could be
> empty) and moved the ticket to the named queue. Sorry if I was unclear.
> I'll look at the jumbo option. Thanks.
>
> Vicki
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