[rt-users] AutoReplying

[Norton, Ian]

Hi,

I found that using the AdminCc functionality on the queue created too
much email.
We only wanted notification of new tickets, not every update in detail.

I created a "Notify Potential Owners" scrip that does this.

http://www.lancs.ac.uk/~norton/dev/rt/

This emails all the people who could potentially work on the ticket.

That's assuming that the AdminCc doesn't quite do what you want.

Regards, Ian. 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Brian W.
Spolarich
Sent: 08 June 2005 19:09
To: Vicki Stanfield; erol
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] AutoReplying

rt-users-bounces at lists.bestpractical.com wrote:
> I'm still new to this, but as far as I know, you just need to add the 
> users as watchers for the queue via the web interface.

  That's right.  You will actually want to use Administrative Cc: for
your watchers, as the default scrips automatically include AdminCc:
users on correspondance (including the creation of the ticket).

  Configuration->Queues->(queue name)->Watchers.

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