[rt-users] New ticket created as resolved

[Brookes, Iris]

Hello All:
 
I would like a specific email notification sent when a new ticket has been created as resolved so I've implemented the code found at:
 
http://wiki.bestpractical.com/index.cgi?OnCreateResolved
http://marc.theaimsgroup.com/?l=rt-users <http://marc.theaimsgroup.com/?l=rt-users&m=111587711914525&w=2> &m=111587711914525&w=2
 
as a global scrip with a specific template =====>>> it does not work. I've followed the directions exactly as stated. The only email that get sent is to the requestor regarding the creation of the ticket. I have also tried mapping the scrip to the queues instead of being global. I tried replacing the template with all of the other global templates .... still without any luck.
 
Does anyone have any idea what I may have missed? 
 
Iris
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